Bowaters Models Terms and Conditions
This page is to explain to you how the Bowaters Models service works and how it affects you the customer. Please note, by ordering one of our kits, you are agreeing to this information. If you have any questions, please contact us before you order your kit.
Our Contact Details:
12 St Gabriels Road
Phone: 07999 779565
Making an Online purchase:-
Bowaters Models lists all our products on our website. You can purchase any of our kits by clicking the ‘Add to Cart’ button which is listed below the product in question. This will then take you to Paypal which will handle the transaction on our behalf. All payment methods accepted by Paypal can be used to purchase our kits. In addition to this, you can order by cheque through the mail with your order. Please note your order will not be processed until the cheque has cleared into our bank account.
Shipping and Handling:-
All purchases include postage and handling to the United Kingdom only. Purchases to outside the United Kingdom are charged at cost and we strongly recommend you contact us to make the arrangements directly. All import taxes/charges to your country at the buyer’s responsibility.
How it works:- As of 26th January 2018
Bowaters Models operates a batch production system. We do not own our own equipment and as such, we have to book production slots with our supplier to get our products to you the customer. We aim to get all kits to our customers in 2 to 3 months from the date of ordering. If we have to delay your product either through a production delay or a quality control issue, you will be contacted and given the option to either continue with your order or cancel it. Please note, an admin fee of 10% of your order’s value (which will be no greater than £50 GBP) will be deducted from any cancellation to cover administration costs involved in your order. This does not apply if only part of the order is cancelled.
Special Note:- Effective 01/09/2018, we are able to produce our kits in plywood as a standard option. However, plywood costs more to produce your kit in than the standard MDF. As such, there is an increased price per kit for the use of Plywood. This adds between £10 and £30 per kit depending on which one you choose. This is now listed on our Narrow Planet Webstore for your reference.
All payments for Bowaters Models are handled by shopify (if ordering through our webstore) or iZettle (if ordering at a show). Bowaters Models does not receive any payment information from either of these companies, only the e-mail address used to make the order.
Bowaters Models takes pride in providing a top level service to our customers. If you have any issues with your order, please get in touch and we will be able to assist with any queries that you have. This can be anything from questions during the construction of your kit to queries regarding our upcoming products.
Bowaters Models offers a Lifetime support of any product ordered from us. This means no matter when you ordered the kit, you will be able to receive support and if needed spare parts for your models. Please note, spare parts are only available to the original purchaser of the kit and are not available after resale. Any kit support requests will be checked against our record to validate that you bought the kit so the appropriate level of support can be offered to you.
Your rights regarding returning goods are protected by ‘The Consumer Protection (Distance Selling) Regulations 2000′ which is law in the United Kingdom. Information on this can be found here:- http://www.legislation.gov.uk/uksi/2000/2334/contents/made